Privacy Policy

This Privacy Policy ("Policy") describes how Fat Shisha Delivery ("the Company," "we," "our," or "us") collects, uses, and discloses personal information when you use our website and services. By accessing or using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

1. Information We Collect

a. Personal Information: When you place an order with Fat Shisha Delivery, we may collect personal information such as your name, email address, phone number, delivery address, and payment details.

b. Order Information: We may collect information related to your orders, including the products you purchase, delivery preferences, and any special instructions.

c. Communication: We may collect information from your communications with us, including emails, chat messages, and phone calls.

2. Use of Information

a. Order Fulfillment: We use the information collected to fulfill your orders, including processing payments, delivering shisha products, and arranging for pick-up once the service is completed.

b. Communication: We may use your contact information to communicate with you regarding your orders, provide customer support, and send you updates or promotional offers related to our services.

c. Improving Our Services: We may analyse information collected to improve our website, services, and customer experience.

3. Data Sharing

a. Service Providers: We may share personal information with third-party service providers who assist us in delivering our services, processing payments, or conducting business operations.

b. Legal Compliance: We may disclose personal information when required to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information held by Fat Shisha Delivery. You may also have the right to object to the processing of your personal information or request the restriction of its processing.

7. Children's Privacy

Fat Shisha Delivery's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe that we have collected personal information from a minor without parental consent, please contact us to request its deletion.

8. Changes to this Policy

Fat Shisha Delivery reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Policy on our website. Your continued use of our website or services after any such modifications constitutes acceptance of the updated Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at info@fatshishadelivery.com.

By using Fat Shisha Delivery's website and services, you agree to the terms of this Privacy Policy. Thank you for choosing Fat Shisha Delivery.