Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions regarding refunds for orders placed with Fat Shisha Delivery ("the Company," "we," "our," or "us"). By engaging with Fat Shisha Delivery and placing an order, you agree to abide by the terms of this Policy.

1. Order Placement

a. Once an order has been placed by phone or online and confirmed by Fat Shisha Delivery, it is considered final and cannot be canceled or refunded once the delivery has commenced to the destination.

2. Eligibility for Refunds

a. Delivery Issues: In the event of delivery issues such as damaged or missing items, incorrect order fulfillment, or failure to deliver to the designated address within the agreed-upon timeframe, customers may be eligible for a refund or partial refund.

b. Quality Concerns: If customers have valid concerns regarding the quality or condition of the shisha products delivered, they may be eligible for a refund upon inspection and verification by Fat Shisha Delivery.

3. Refund Process

a. Notification: Customers must notify Fat Shisha Delivery of any delivery issues or quality concerns within a reasonable timeframe after receiving the order.

b. Investigation: Fat Shisha Delivery will investigate the reported issues and may request additional information or evidence from the customer to facilitate the refund process.

c. Refund Approval: If the reported issues are deemed valid and eligible for a refund or partial refund, Fat Shisha Delivery will approve the refund request and initiate the refund process.

d. Refund Method: Refunds will be processed using the original payment method used for the order. Depending on the payment method and financial institution, refunds may take several business days to reflect in the customer's account.

4. Non-Refundable Circumstances

a. Change of Mind: Orders cannot be refunded due to a change of mind or personal preferences once the delivery has commenced to the destination.

b. Failure to Receive Delivery: Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the delivery at the designated address. Failure to receive the delivery does not qualify for a refund.

5. Contact Us

If you believe you are eligible for a refund or have any questions, concerns, or requests regarding our Refund Policy, please contact us at info@fatshishadelivery.com.

6. Changes to this Policy

Fat Shisha Delivery reserves the right to update or modify this Refund Policy at any time. We will notify you of any changes by posting the updated Policy on our website. Your continued use of our website or services after any such modifications constitutes acceptance of the updated Policy.

By engaging with Fat Shisha Delivery and placing an order, you agree to the terms of this Refund Policy. Thank you for choosing Fat Shisha Delivery.