Terms & Conditions
These Terms and Conditions ("Terms") govern the use of services provided by Fat Shisha Delivery ("the Company"), including but not limited to the delivery of shisha products. By engaging with Fat Shisha Delivery, you agree to adhere to these Terms. Please read them carefully before using our services.
1. Agreement to Terms
By using Fat Shisha Delivery's services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
2. Service Description
Fat Shisha Delivery provides a delivery service for shisha products to customers within our specified delivery zones. We deliver shisha products, including but not limited to shisha tobacco, charcoal, hookah pipes, and accessories, directly to your designated location.
3. Ordering Process
To place an order with Fat Shisha Delivery, you must be of legal smoking age in your jurisdiction. You agree to provide accurate and up-to-date information when placing an order. By placing an order, you confirm that you are authorized to use the payment method provided.
4. Delivery
a. Delivery Times: Fat Shisha Delivery will make every effort to deliver orders within the estimated delivery window provided at the time of ordering. However, delivery times may vary depending on factors such as traffic conditions and order volume.
b. Delivery Address: It is your responsibility to provide accurate delivery information, including the correct delivery address and contact details. Fat Shisha Delivery is not liable for orders delivered to incorrect addresses provided by the customer.
c. Delivery Confirmation: Upon delivery, you or an authorized representative must be present to receive the order and provide confirmation of delivery. If you are not available to receive the delivery, Fat Shisha Delivery may attempt to re-deliver the order, subject to additional fees.
d. Damaged products: Upon delivery of our products, you accept that you must take reasonable care not to damage or destroy our products. You accept that if our products are damaged whilst in your possession, we can request reasonable payment to compensate us for the loss or replacement of the damaged products. Compensation for loss or replacement of damaged products may be debited as an additional payment through the payment method provided upon purchase of our product (or resolved via an alternative payment method as agreed between you and Fat Shisha).
5. Pricing and Payment
a. Pricing: Prices for shisha products and delivery services are displayed on the Fat Shisha Delivery website or provided to you at the time of ordering. Prices are subject to change without prior notice.
b. Payment: Payment for orders must be made in full at the time of ordering. We accept payment via credit/debit card, online payment platforms, or cash on delivery, depending on the options available in your location.
6. Cancellations and Refunds
a. Cancellations: You may cancel your order before it is dispatched for delivery. Once the order has been dispatched, cancellations are not possible.
b. Refunds: Refunds may be issued for canceled orders or orders that cannot be fulfilled due to unforeseen circumstances. Refunds will be processed using the original payment method and may take several business days to reflect in your account.
7. Liability
Fat Shisha Delivery is not liable for any damages, losses, or injuries arising from the use of our services or products. We shall not be responsible for any delays, errors, or inaccuracies in delivery caused by factors beyond our control, including but not limited to adverse weather conditions, traffic congestion, or acts of nature.
8. Governing Law
These Terms and any disputes arising from or relating to these Terms shall be governed by and construed in accordance with the laws of the relevant Jurisdiction, without regard to its conflict of law principles.
9. Amendments
Fat Shisha Delivery reserves the right to amend or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of our services constitutes acceptance of any amendments to these Terms.
10. Contact Information
If you have any questions, concerns, or feedback regarding these Terms or our services, please contact us at info@fatshishadelivery.com.
By using Fat Shisha Delivery's services, you agree to abide by these Terms and Conditions. Thank you for choosing Fat Shisha Delivery.